| For seeking assistance in using eTAX |
If you have any difficulty in using eTAX services, please call the Help Desk at (852) 183 2011 during the service hours listed below. You are also welcome to contact the Help Desk by e-mail any time. We aim at responding as soon as practicable. |
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Please note that answers to frequently asked questions relating to eTAX can be found at eTAX FAQ. |
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The system requirements for GovHK online services can be found at Systems Requirements for GovHK Online Services. | |
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| Service hours | |
Monday to Friday (except on public holidays) |
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8:15 a.m. – 12:30 p.m. and |
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1:30 p.m. – 5:30 p.m. |
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| For enquiry about a particular tax matter or tax file |
If your enquiry is related to a particular tax matter or tax file, you may contact by e-mail. |
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| Important Note |
E-mail may be vulnerable to third party interception. If your enquiry is of a private and confidential nature and you have a recognised digital certificate, you may encrypt your e-mail with the public key of our e-mail address. Our reply will be sent via e-mail if we are provided with your public key. Alternatively, you may consider sending your enquiry by fax or by post. |
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